Contact

How Can We Help Today?

Owned and operated by Open Yard Solutions, we're happy to help with orders, product questions, or planning your perfect outdoor space.

We typically respond within 24 hours
Ways To Connect

Choose Your Preferred Channel

Email
support@openyardsolutions.com
Within 24 hours
Phone
(555) 000-0000
Mon-Fri, 9 AM - 5 PM EST
Live Chat
Chat with our team during business hours for quick answers
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Common Questions

Frequently Asked Questions

How long does shipping take?

We offer Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI). Handling time is 1 to 3 business days, and transit typically takes 5 to 8 business days after that. You will receive a tracking number once your order ships.

How can I track my order?

Once your patio furniture or accessories ship, we send a confirmation email with a tracking number. You can use that number to follow your delivery status in real time. If you have questions about a shipment, our team is happy to look into it for you.

What is your return policy?

We offer 30-Day Returns on eligible items. If your dining set, swing chair, or any other piece does not meet your expectations, please review our Return Policy page for full details on how to start a return.

Can I exchange an item for a different style or color?

We understand that choosing outdoor furniture can be tricky until you see it on your patio or deck. Exchanges are handled on a case-by-case basis within our 30-Day Returns window. Contact us with your order number and we will walk you through the options.

What materials are your patio furniture sets made from?

Our collections feature materials designed for outdoor living, including weather-resistant wicker, powder-coated steel and aluminum frames, and UV-resistant cushion fabrics. Each product page lists specific materials and care recommendations so you can find the right fit for your space.

How do I care for my outdoor furniture?

Regular care helps your pieces look great season after season. We recommend wiping frames with mild soap and water, storing cushions during heavy weather, and covering fire pit tables when not in use. Check each product listing for care tips specific to that item.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

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Order Status or Tracking
Returns or Exchanges
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Shipping Information
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Business Hours

Monday – Friday 9:00 AM - 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment To You

Quick Responses

Most inquiries receive a thoughtful reply within one business day so you can plan your space with confidence.

Secure Shopping

Your personal and payment information is protected with industry-standard encryption at every step.

Customer-First Approach

From choosing the right dining set to resolving order questions, your satisfaction drives every conversation.

Free Continental Shipping

Most orders ship free within the Continental U.S., with tracking provided so you always know where your furniture is.